Continuing to Innovate, Mandiri AXA General Insurance Presents Digital-Based Claim Service

Jakarta (30/6) : With the ambition to become the most innovative general insurance company and provide convenience in doing business, PT Mandiri AXA General Insurance (MAGI) always puts forward innovation for the Indonesian people, both in terms of products and services. For example the digital based claim service.

Closing the second quarter in 2021, MAGI presents digital based claim service innovations to make it easier for customers to access claims for loss and health insurance. The innovation presented by MAGI this time is a digital claim service for health insurance products, travel insurance, and vehicle insurance, through digital platforms and mobile applications.

“We are committed to prioritizing customer satisfaction. In this new normal era everything is moving towards digitization. Therefore, MAGI innovates to provide services that can make it easier for customers when submitting claims through digital channels,” explained Enny, President Director of PT Mandiri AXA General Insurance.

This innovation is motivated by conditions where the majority of people currently access information through gadgets and also the internet, which requires MAGI to carry out system updates, as well as changes to internal processes that are more adaptive to the current new normal conditions.

For health insurance, a claim for a maximum of one million rupiah can be made via the Whatsapp application to the MAGI health insurance hotline number. Through this number, the claim submission process can be carried out by sending softcopy of claim documents such as hospital bill receipts, medical records, policy data and other required documents.

On the travel insurance side, it is also easier for customers to submit claims worth a maximum of nine million rupiah through MAGI’s Whatsapp Business Account at number 0811 1500 733. Customers will easily upload claim documents via smartphone or computer devices. However, MAGI recommends that customers keep the original claim completeness documents.

Not only health insurance and travel insurance, filing a claim for another MAGI flagship product, namely vehicle insurance, is also now made easier. MAGI presents innovations for digital claims surveys via video calls, so customers can stay safe and comfortable at home. This video call service is integrated with the claim system used by MAGI and its partner workshops. Through this application, customers and partner workshops will be guided by the MAGI claim team to show damage to the vehicle to be claimed.

“We do this service to simplify business processes, especially in the claim area, as one of the foundations of MAGI’s digital transformation in the future,” said Enny.

Julien Steimer, President Commissioner of MAGI and Country CEO of AXA in Indonesia added, “The digital transformation carried out by MAGI is in line with AXA Group’s digitalization program with a payer to partner spirit, where AXA is committed to working together as a partner for each of its customers in every condition.” In the era of the new normal, the role of insurance protection for health and personal and business assets in Indonesia is becoming increasingly significant. MAGI is committed to continuing to be present in providing the best general and health insurance protection solutions with easy access and convenience for all customers and the Indonesian people at large.